Return & Refund Policy

1、Our return and exchange process:

Step 1: Within 30 days after receiving the goods, please contact our customer service if you meet the return and exchange conditions. Customer service email:

Step 2: Our customer service will review your return and exchange application. Whether you are approved for return and refund, we will notify you by email.

Step 3: After obtaining our return approval, the customer will receive a refund within 7 working days; after obtaining exchange approval, we will send a new package in time.

Step 4: The customer receives a refund or receives the product

 

2、If the following conditions are met, we will provide a return/exchange service within 30 days

(1) The customized information is incorrect due to staff error;

(2) The image and text of the embroidered product are not clear;

(3) You received a completely inconsistent product or a damaged product

(4) The quality of the product is completely inconsistent with the promotion;

(5) The customer received the wrong size due to staff error;

 

3、Returns and exchanges are not supported in the following situations:

 

(1) Products that exceed the specified time (within 30 days after the order is signed);

(2) The customer provides incorrect customized information or size;

(3) The product is damaged due to the customer's violation of our product maintenance instructions;

(4) The customer no longer needs this product due to changes in personal preferences;

(5) It is not a quality issue;

(6) Some products are marked as not supporting returns and exchanges;

 

4、Other return and exchange instructions

(1) When returning or exchanging products, customers need to send the product back to the original address. If the customer does not specify when exchanging, we will default to the original address for shipment. The postage for returns or exchanges will be borne by the customer, and the cost of mailing the package to the customer will be borne by us.

(2) We do not require a return handling fee.

(3) If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

(4) This clause applies to Australia, Canada, France, Germany, United Kingdom, and United States.

(5) If you have any other related questions, please contact us in time.

Email: service@boutiquembroidery.com