Terms & Conditions

Quality

This website is operated by Ma'anshan Yiqi Information Technology Co., Ltd., a company based in Ma'anshan, China. Embroidery is done on clothes made of 40% organic cotton and 60% polyester, with outline and full color embroidery. Every stitch and every thread inherits the traditional craftsmanship of China for 5,000 years.

Payment and Orders
At this time, we prefer to accept credit cards as our primary payment method as this payment method is more secure and convenient.
We accept payments in GBP, USD, AUD, CAD and EUR.
Please note: "By using our website, you (the visitor) agree to allow a third party to process your IP address in order to determine your location for the purpose of currency conversion. You also agree to store that currency in a session cookie on your browser (a temporary cookie that is automatically deleted when you close your browser). We do this to maintain the selected currency selection and consistency when browsing our website so that prices can be converted to your (the visitor's) local currency."

Order processing
If you want to cancel an order, you need to contact us in time, because we always adhere to the principle of efficient order processing, which means that even if you change your mind and contact our customer service immediately, your order may have been put into production or transportation. In this case, we will not be able to modify or cancel the order for you.

Cleaning and Maintenance
When washing embroidered clothing, use detergent to gently rub in warm water. Try not to use a washing machine to wash. After washing, dry it in the sun, but be careful not to expose it to the sun.

Disclaimer
We are not responsible for any loss if the embroidery on the garment is damaged due to the customer's own fault. The above behavior is not protected by our 30-day return policy. Please refer to the return and exchange terms for specific other situations that are not supported for returns and exchanges.
We will not be responsible for any loss if the package is lost due to the customer providing an incorrect delivery address. In this case, no refund will be provided.
Thank you very much for your support and attention to boutiquembroidery.com.

Changes
boutiquembroidery.com reserves the right to change the terms of this website at any time, and may also change the descriptions of products on this website at any time.

Contact Us
If you need further information about our website's terms and policies or if you have any questions about them, you can contact us via email: service@boutiquembroidery.com.